March 2015

And the survey says...

The results are in! Our latest residents’ survey has given us another insight into what our residents think of both the borough and the council.

Nine out of 10 residents remain satisfied with the area as a place to live and 89% are satisfied with the way the council runs things.

Ripton Park gymRespondents who were satisfied with the way the council runs things cited bin collections, cleanliness of the area and recreational facilities as key reasons and some commented about services being maintained despite on-going financial pressures on the public sector. On that note, 65% thought we provide good value for money, a 4% increase on the last survey, whilst 70% thought that we treat all people fairly, an increase of 5%. 

Chief Executive Donald Graham welcomed the findings. “The results of this survey are really positive and generally sustain the position from the last survey. I’d like to thank you all for your continued hard work and professionalism. Well done.”

RecyclingIn relation to specific services provided by the council, of those residents surveyed: 84% were satisfied with doorstep recycling, 83% were satisfied with refuse collection, 75% were satisfied with street cleaning, and 81% were satisfied with grass cutting.

PSCOPositively, 99% of respondents feel safe when outside during the day and 80% feel safe outside at night, reflecting a 5% increase on the last survey. In addition, the majority of residents did not feel there was a significant problem with anti-social behaviour, including teenagers hanging around; rubbish or litter; vandalism; graffiti; people using or dealing drugs; drunk and rowdiness in public places; noisy neighbours; abandoned or burnt out cars. 72% considered that the council keeps them well informed. 

Donald concluded: “There is no mistaking there have been difficult times over the past three years – we have had to look closely at all the services we offer and make savings wherever possible. We have tried to do that without affecting the quality of the services we deliver and I think these results show this.”

Read the full survey results.

The resident's survey is an independent survey commissioned every three years and it focuses on five main areas: overall satisfaction; council services; online information; contact with the council and their thoughts about their local area.

The survey was conducted over the phone with 1,005 residents between mid-November and early January.


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